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It is a benefit of being involved in an industry that promotes fun & enjoyment that so many of our clients feel the need to communicate their appreciation of our efforts. Of course being involved in the entertainment industry is not enough to guarantee favourable responses - you have to be good at it!
Over the years our clients have chosen many ways of showing their appreciation, from bottles of Champagne to meals for our crews, letters of thanks to essential recommendation and referral. We have some clients who never seem to tire of actively forwarding our name - we are thinking of employing them in our Sales & Marketing team!
The feedback we receive about our site crew is a reflection of their politeness, friendliness and ability to do their job well and without fuss. Very often they have their picture taken (see right), and always score very highly on our post-event questionnaire.
This questionnaire is a must for us. We forward it to every client once the marquee has been removed. In it we ask our clients to be honest about our service - what quicker way is there to learn? A range of subjects is covered, from quality of equipment to sales information to site crew helpfulness and much more. These questionnaires are displayed for all staff to read and digest, and whether they provide an endorsement of the effort put into a job, or a request to alter a particular aspect of our service, they have an immediate effect. We are in the business of fun, but we take it seriously.
Some Recent Clients' Comments:
"An enormous thank you for all your had work and huge effort that went into giving us frankly what can only be described as the best marquee I have ever seen! It absolutely made our wedding.."
"We had a fantastic time and the marquee was everything we had hoped for. Many thanks for all your help"
"The service you provided was brilliant and we will certainly recommend you in the future"
"I would also like to thank you for the professional services you provided when alternative proposals failed, and you were able to provide the complete solution.please pass on my thanks to all of your team that were involved in ensuring that we had everything as planned on our special day"
Wedding, West Sussex
"Thank you so very much for making our day go so smoothly. Everything with the marquee was so beautiful. You made the event run so smoothly from the first day of meeting you to the last.
All your suggestions and guidance were so appreciated..every man on your team were a credit to your company - nothing was too much trouble. I can't recommend you too highly!"
"Our wedding was the most fantastic day but I think the marquee in the evening was a real show-stopper.As you know being a winter wedding I was concerned about the flooring and heating, however both were so much better than I expected and you really wouldn't have had any idea you were in a marquee - it just felt like an extension to the house. Iwouldn't hesitate in recommending you or using you again in the future."
Catering: we used (name of caterer) as recommended by yourselves, and the food and service were fantastic. All of the thank you letters we received have commented on how wonderful the food was and how amazing/lovely the marquee was. The help offered before, during and after the day was excellent."
40th Birthday, Sonning
"Everyone we dealt with at Complete Events was extremely friendly, courteous and efficient..(the site manager) was very helpful and thorough.we had the most amazing party, the marquee looked fabulous, a winter wonderland!! We would definitely recommend your company, nothing was left to chance, everything ran like clockwork, thanks to your attention to detail."
Party for Party's sake, Esher
As always, we were very happy with the service we received from all concerned at Complete Events, and look forward to meeting up with you again, when we can think of another reason for having a marquee in the garden."
"We would like to thank you all for the hard work and thought and detail that went into making our wedding day and lunch on the Sunday the most fabulous memory for us to keep forever...We knew that you would do a fabulous job for us but the extent of the success of the day could not have been foreseen."
"Thank you for the remarkable service all at Complete Events gave. I was deeply impressed and cannot recommend you highly enough. You were all that you promised. You might not have been the cheapest option available, but I cannot believe that anyone would have given us a better service.
Given the shocking conditions on the day (blowing a hurricane - I believe 75mph in parts of the South) & torrential rain, I was deeply impressed by how the marquee withstood it all.
Brilliant service, hugely professional and deeply impressive! I'd recommend you to anyone!"
Party - Oxford Caterer
"Thank you and all your crew for the help we had with the party. It was a real pleasure to work with you all, nothing was too much trouble for your team and it made our life very easy. I hope we will be able to work together again - I will certainly be recommending Complete Events to any clients who require marquees"
"The management and staff that I came into contact with were helpful, courteous and friendly. Their professionalism was refreshing and in this day and age unusual. We would like to thank your team for their tremendous efforts before, during and after the event. You all helped create what was a truly memorable day and we would not hesitate to use and/or recommend Complete Events in the future"
"From the beginning to end, we have been delighted with your approach. The erection and appearance of the marquee and its lighting both externally and internally were quite superb. We do not hesitate to recommend Complete Events."
"We were told you were the best before we booked, and it was right, you are! Many thanks to all the crew, the marquee helped make (their) wedding very special."
Moulin Rouge Themed 21st Birthday Party, Wiltshire
"I was extremely pleased with Complete Events - we had a splendid evening and the marquee was excellent. Service couldn't have been more helpful. Thank you"
Wedding, London SW
"We have received many complimentary comments about the marquee and how well the arrangements have gone. That is a tribute to you and your team and a reflection on all the hard work you put in. Thank you so much for all you did to make the day such a success for us."
Celebrity Birthday Party, Oxfordshire
"Thank you and all your team so much for the fantastic job you did in organising the party.We didn't give you much time to put it all together, yet you did a brilliant job and we all had a great evening. The letters we received since all comment on the quality of the food.and how well it was all orchestrated, so I hope you will pass on our thanks to your crew for all they did to make it such a memorable evening. We would certainly use Complete Events again, you did a terrific job."
"I cannot thank you enough for the fantastic marquee and service you and Complete Events provided for us..it all looked stunning.Your advice and recommendations were very professional and designed to provide us with the best possible wedding - and you achieved it. Thank you! The on site crew were always very courteous and professional, timely and helpful, it was a pleasure working with them. I very much hope to work with you again in the future, it was a pleasure!"
"The party was a complete success in every regard. Your contribution was appreciated, and worked - the whole operation was stress free"
"We have just had the most memorable weekend and cannot thank you and the team of guys who have been there for us ALL weekend. The party went with a bang and was really everything we could have wished for.I am sure with all the rave reviews we have had so far there will be business from this for you all. Once again thank you to EVERYBODY."